At SB Cosmetics, we are committed to providing high-quality products. However, if you need to return or exchange an item, please review our policy below.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact our customer support team within 30 days of receiving your order.
-
We will provide return instructions and arrange either a replacement or a full refund, including any applicable shipping costs.
Return & Exchange Eligibility
To qualify for a return or exchange:
-
Items must be unused and in their original condition and packaging.
-
The return or exchange request must be made within 30 days of receiving your order.
-
A valid proof of purchase (order confirmation email) is required.
How to Initiate a Return or Exchange
-
Contact our customer support team at [support@sbcosmetics.com] with your order number, issue details, and photos (if applicable).
-
Our team will guide you through the process and provide a Return Authorization (RA) number.
-
Securely pack the item, include proof of purchase, and clearly label the RA number on the package.
-
Ship the return to the address provided by our customer service team.
-
Once we receive and inspect the item, we will process your refund to the original payment method or send a replacement based on your preference.
-
Please allow 5-7 business days for return and exchange processing.
Sale Items
All sale items are final and cannot be returned or exchanged.
SB Cosmetics reserves the right to decline returns or exchanges that do not meet our policy criteria. If you have any questions, our customer support team is happy to assist you.
Thank you for choosing SB Cosmetics!