1. Processing Time

Orders are processed within 1-3 business days. No shipping on weekends or public holidays. Delays during peak seasons will be communicated via email.

2. Shipping Methods and Rates

• Shipping options within Pakistan:
• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• Rates are calculated at checkout based on order weight and location.

3. Tracking Your Order

• You’ll receive a confirmation email with a tracking number once your order ships.

4. International Shipping

• Currently, we do not offer international shipping.

5. Lost or Damaged Items

• Contact us within 7 days if your order is lost or damaged for resolution.

Return Policy

1. Eligibility for Returns

• Returns accepted for unopened, unused items within 7 days. Opened cosmetics cannot be returned.

2. How to Initiate a Return

• Email [customer service email] with your order number and reason for return for instructions.

3. Return Shipping Costs

• Customers cover return shipping unless items are defective or incorrect. Use a trackable method for returns.

4. Refunds

• Refunds processed within 7-10 business days after return inspection.

5. Exchanges

• No direct exchanges; return the item for a refund and place a new order.

6. Defective or Incorrect Items

• Contact us within 7 days for replacements or refunds on defective items.

7. Customer Service

• For inquiries, reach us at sbcosmetics987@gmail.com or 03008010120.

Policy Updates

• We may update this policy at any time, with changes effective immediately on our website.